These terms and conditions apply to the use of the balloonbay.co.uk website and the services provided by Balloonbay. These terms and conditions as stated on the website are subject to change without prior notice. Please read them carefully before using the website or placing an order to secure our services. If you do not agree with the terms and conditions as stated you should not use or access the website.


1. Products and Quality

Balloonbay only use the very best professional materials to ensure the best quality, we do not use decorations or balloons supplied by our clients.

Balloonbay takes no responsibility for the condition of your balloon decorations once we've departed from your venue, we always take photographs to show that we've fulfilled your order. 

11" latex helium balloons float for an average time of 12-18 hours (depending on environmental conditions and handling), should you require your latex balloons last longer please let us know, so we can pre-treat them with Hi-Float which will enable your balloons float for days instead of hours, small fee applicable.

Please be aware heat, cold and static could reduce float times or even burst your balloons.

All balloons supplied on "DATE OF EVENT" are intended to last for that event, unless otherwise agreed & clearly stated on your order form.

Client understands that some decor items may be affected by temperature and humidity and that Balloonbay cannot be held responsible for the decor in uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature. In that case, Balloonbay has the option of making changes to the decor in the best interest of Client. We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the BEST quality of balloons.

2. Quotation & Booking

All booking is subject to these terms and conditions.

We work strictly on a first come first served basis so please book early. Last minute bookings may restrict the services we can offer you.

Confirmation of your booking will be emailed, please keep this as your proof of  booking.

Please note, a quotation does not confirm your booking. Once a booking deposit/full balance where necessary, has been received, then your booking is confirmed.

Delivery charges range from £10 – £60 as established by post code. Additional charges may apply if set up is extremely early in the morning or late at night.

3. Payment

The price of any service will be as agreed between us. All prices quoted are in pounds Sterling.

Bookings must be secured with a 30% non-refundable deposit at time of booking. The deposit amount will be deducted from your final balance which will be due no later than 1 week prior to your event date. Failure to do so could result in the loss of your deposit and cancellation of your booking without notice. It is the responsibility of the customer to pay on time. Bookings made less than one week before the event require full settlement immediately. 

It is your responsibility to check the order form thoroughly, this includes dates, times, venues, colours, quantities, spellings for personalised goods, etc. Please inform us of any mistakes immediately.

Payments may be made by cash, bank transfer or debit/credit card.

4. Cancellation & Refund

We will charge the following fees should a cancellation occur:

Within 7 days of the event date. The full contracted fee.

Within 14 days of the event date 50% of the full contracted fee.

The deposit will not be refunded under any circumstances and does not eliminate the full cancellation fee being charged.


5. On the Day & Access to Your Venue

Balloon decorating is very time consuming, where possible we try to bring as much of the job already made up to save time at the venue, but larger orders, such as arches, etc require us to construct your balloon decor at the venue. It is essential that you've hired the venue for adequate time before your event to allow us to complete our work, this will be discussed with you at the time of booking. We also require a contact name and telephone number for the keyholder, should we need to make access arrangements with them. In the rare event of your venue not being accessible at the times pre arranged we will not be held responsible for any problems arising from this and will move onto our next booking.

Once displayed, we do not recommend relocating any displays we create. We will always state arrival time on your order form, it is the clients responsibility to ensure this is arranged. Where venue's are closed/not ready we are not responsible for any incomplete decor.

Once your booking is confirmed your order form will clearly state 'minimum time required on site', please ensure your venue staff are fully aware of this and do not put your event at risk of delay. In the unlikely event this happens, no refund will be available. For health & safety reasons it is important that the venue allows undisturbed working space and power supply for full working time on site. Please inform venue staff of our requirements.  

6. Hire of Equipment

Some of our balloon displays require a hire of equipment. Hire these equipment require a safety deposit. 66% of the deposit is refunded to you on their safe return after inspection. Any lost or damaged equipment will be charged for and safety deposit will not be refunded. Unless specified in your booking agreement, it is the customer's responsibility to return all hire equipment to Balloonbay. All hired goods must be returned within 7 calendar days, should this not be met a daily charge will apply (a daily hire charge of £5 will be deducted from your security deposit up to a maximum of 14 days after your event). Where Hire equipment is not returned more than  14 days after  your event, you will loose ALL of your security deposits from all services hired. Where hire equipment is left at the venue overnight, customer is still liable at all times. Collection may be possible, however, this must be booked in advance and will incur a charge depending on the mileage.

8. Health & Safety

Helium gas is not poisonous, be advised that it is not recommended for human consumption.

We will not be held liable in the case of fire caused by the use of candles used in centerpieces, by ribbons being caught alight.

Discard broken balloons immediately.

Latex Balloons are not considered safe for children under 36 months old. Young children could choke or suffocate on uninflated or burst balloons. Responsible adult supervision is highly advised at all times for children under 8 years of age.

9. Gift Vouchers

If you wish to purchase a gift voucher please email us and we are happy to help.

Raffle prize gift vouchers cannot be used in conjunction with any other offers (only one raffle prize gift voucher per order) and cannot be used for delivery and setup charge.

07444 216758

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