FREQUENTLY ASKED QUESTIONS

GENERAL

How far in advance should I book?


You can order in as far in advance as you would like. The sooner you book us for you event the better. This is to ensure we are free on your chosen date and to make sure we can order any supplies needed for your event. In order to allow enough time to work together on the details of your order, we recommend that all jobs be booked/confirmed at least a two weeks in advance.




What if I need to make some changes to my original order?


We understand that sometimes changes are desired closer to the event date and we may be able to make certain accommodations, however, there may be an additional charge if we have to place an order to achieve the desired outcome.




How and when do I pay?


We require a 30% non-refundable deposit in order to secure your booking. The balance is due 2 weeks prior your event. We accept cash, bank transfer and PayPal.




What about cancellations?


We recognize that life happens and does not always go the way we plan. Please see our Terms and Conditions for refund policy.




Do you make balloon releases?


We do not support the deliberate release of balloons. It is our constant goal to protect our environment.




Can I order last minute?


If you require anything last minute, please get in touch with us at info.balloonbay@gmail.com and we can let you know if we are able to help you. We have created lots of last minute orders and we will endeavour to create yours!




What areas do you service?


As a Newbury based company, our preferred service areas includes but are limited to Berkshire, Wiltshire, Oxfordshire, Hampshire and Surrey. Please note we may charge additional fees to cover travel/ delivery expenses.




Can I provide my own balloons?


Sorry but we do not offer a decorating service with your own balloon.




Do you have minimum orders for decorating?


We do not have a minimum. No job is too small.




I don't know what I want; can you help me figure it out?


Absolutely! When you call Balloonbay I will ask you questions about your event and the purpose of the decor- that is whether you are trying to attract attention to a focal point, or going for an overall ambiance. If you have already figured out your approximate budget, we can help by suggesting packages and decor that match your goals with your specific budget in mind.




Do you hold insurances or trade memberships?


Yes, Balloonbay is fully insured and a member of the Balloon and Party Industry Alliance (BAPIA).




What is the delivery fee


The delivery fee depends on delivery location and set up. £3 - Newbury £4 - Thatcham/Highclere/Woolton Hill/Burghclere £5 - Kintbury/Kingsclere £6 - Hermitage/Chieveley £7 - Hungerford £10 - Reading/Basingstoke If you cannot find your location here, please contact us.




Can all of the balloons be personalised?


No, we generally only personalise the larger foil balloons, orbz balloons and deco bubbles. Printing of latex balloons needs plenty of notice and you need to order in multiples. If you have any questions then please don't hesitate to get in touch.





BALLOON CARE

Can my balloons go outside?


Balloons are intended for indoor use, however can be installed outside. If you choose to display your balloons outdoors, you need to consider the weather conditions such as wind, rain and the temperature. Excessive heat or cold could cause balloons to burst.




How long balloons last indoors?


Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space and the type of the balloons.




What is Hi-Float?


It’s a patented liquid solution that dries inside latex helium-filled balloons to form a coating that helps hold in the helium. A single squirt inside the balloon keeps it floating longer – up to 25 times longer! Safe, nontoxic and biodegradable.





Phone

0744 421 6758

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